Returns & Exchanges
At Venalisa, we want you to love your manicure; if you are not completely satisfied with your purchase, you may return unopened and unused beauty products within 30 days of delivery.
Initiate Your Request
Contact our customer support team with your order number and photos of the items you wish to return to receive a Return Authorization.
Prepare the Package
Ensure all nail polishes, gels, and tools are in their original, unopened packaging to qualify for a full refund due to hygiene regulations.
Ship the Items
Affix the provided shipping label or use a tracked courier service to send your items back to our processing warehouse.
Receive Your Refund
Once our quality control team inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing